Statutory Information
Complaints
Neale Turk Rochfort is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service which you have received or about our bills please raise them with the fee-earner responsible for your matter in the first instances.
If you still have concerns then please contact Keren Morgan – keren@n-t-rochfort.co.uk or on 01276 20551.
If you are not satisfied with our handling of your complaint you can ask the Legal Services Ombudsman at PO Box 6806, Wolverhampton WV1 9WJU
www.legalservicesombudsman.org.uk in order that they can consider the complaint.
General Information
Neale Turk Rochfort is a partnership; the partners are all solicitors and we are authorised and regulated by the Solicitors Regulation Authority (SRA) SRA number 68699 and subject to the Solicitors Code of Conduct. Details of the Code can be found on the SRA website athttp://www.sra.org.uk/solicitors/handbook/code/content.page .
The registered address of Neale Turk Rochfort is 12 Kings Ride Camberley SUrrye GU15 4JG.
Our VAT Number is 492 7279 05
Neale Turk Rochfort has professional indemnity insurance cover through QBE European Operations Ltd, Plantation Place, 30 Fenchurch St, London EC3M 3BD. A copy of our policies and documentation are available on request.
Legal Disclaimer
Neale Turk Rochfort makes no representations about the suitability, reliability, timeliness, comprehensiveness and accuracy of the information, services and other content contained on this website.
The materials appearing on this website do not constitute legal advice and are provided for general information purposes only.
We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.
Please contact us (please see the ‘contact us’ page of this site for contact details) if you would like specific legal advice. You must not submit any material or information to this site which in any way breaches any statute, regulation or byelaw of any jurisdiction or which may breach the intellectual rights or privacy or other rights of any third party or which may be defamatory, obscene or indecent.
Should we receive any such material falling into the categories listed here, including such material sent accidentally to us by you, then Neale Turk Rochfort will not be liable to anyone whatsoever should we post such information on the site or if any third party or we act or rely on such material or information.
You must not submit to us or to this site or to any visitor to this site, any viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
Should a user submit a virus that can be traced, Neale Turk Rochfort retain the right to seek damages for any disruption or damage caused to the site and/or our IT systems, and for any claims made against us of any kind whatsoever. We endeavour to ensure that this site is virus-free, but we shall not be liable for any damage to, or viruses that may affect, any hardware, software, data or other property resulting from your access to or use of this site or your downloading any material from it.
We are not responsible for the content or accuracy of any other website to which we may have links.
Use of Client Information
We may collect personal information that you voluntarily submit to us, for example when you complete a form on this Site. We will only use the information that we collect about you lawfully in accordance with the current data protection legislation.
We follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access. We use firewalls to protect the information on our servers.
We own and control all information collected on this Site, which we may use for our internal marketing and to improve this Site. We do not sell or otherwise disclose your personal information to third parties, unless required by law or court order or to enable third parties to provide certain services to us, for example web hosting. However, we will at all times control and are responsible for any such use of your personal information.
We may use your personal information to provide you with newsletters and other information but only if you request it. If you want to change the kind of information you receive from us or if you decide that you no longer want to receive certain or any marketing information from us, please email us via the contact us page.
Site Tracking
We may use tracking software to monitor visitor traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to this Site. This software does not enable us to capture any personally identifying information about you.
Queries
In using this site, you consent to the collection and use of your personal information by Neale Turk Rochfort in the ways described above.
If you have any questions, comments or suggestions about the way in which we use your personal information, please email us via the contact us page.
Email Disclaimer
Any e-mail (including any attachments) is confidential and intended solely for the use of the addressee. It may also contain privileged information. If you are not the intended recipient, then you have been sent and received the e-mail in error. Any use, reliance on, dissemination, printing, forwarding or copying of an e-mail and/or its attachments received in error is strictly prohibited.
If you have received an e-mail in error then please notify us by replying to the original e-mail at the e-mail address it was sent from. Please also delete the e-mail from your computer.
Any views or opinions presented in an e-mail are solely those of the author and do not necessarily represent those of Neale Turk Rochfort and/or its partners unless specifically stated.
Neale Turk Rochfort cannot accept any responsibility for the accuracy or completeness of any e-mail sent as e-mails are transmitted over a public network and Internet communications are not secure. Any e-mail sent is not intended nor should it be taken to create legal relations, contractual or otherwise. If verification is required please telephone the sender of the e-mail.
Neale Turk Rochfort believe that all e-mails (including any attachments) sent are free from any virus or similar defect.
However, it is the responsibility of the recipient of any e-mail to ensure that it is virus free. Neale Turk Rochfort do not accept any responsibility for any loss or damage resulting from the recipient receiving, opening or using an e-mail.
Service of documents by e-mail is not accepted.
